Legal Information

Here you will find the contractual documents and legal information that govern the use of our platform and services.

For consistency and legal certainty, the PDF versions linked below are the only binding contractual documents.

The contractual framework that defines the rights and obligations of Clients and Synchronized when using our platform and services.

Download the Master Service Agreement (PDF)

Our commitments on platform availability and support response times, including guaranteed monthly uptime (99.5%) and incident response times (P1–P4).

Download the SLA (PDF)

Defines the terms under which Synchronized, acting as Processor, handles personal data on behalf of Clients, in compliance with the GDPR and equivalent legislation.

Download the DPA (PDF)

A transparent and always up-to-date list of third-party providers (sub-processors) engaged by Synchronized. Clients are notified at least 30 days in advance of any material changes.

View the List of Sub-processors

Technical prerequisites for using Synchronized Studio and the specifications for video content ingestion.

View Technical Specifications (PDF)

Synchronized applies industry-standard security measures to protect audiovisual content and personal data. Detailed TOMs are available upon request under NDA or contract.

Our Privacy & Cookie Policy explains how we collect, use, and protect personal data when you visit our Website and when you use Synchronized Studio. It also describes the cookies we use (strictly necessary cookies for Studio, and analytics cookies on the Website) and how you can manage your preferences.

Read the Privacy & Cookie Policy

Société par actions simplifiée (simplified joint stock company)
Trade & Company Register (RCS): 803 618 875 R.C.S. Créteil
Registered capital: €1,771.13
Registered office: 110 rue de Fontenay CS20010, 94303 Vincennes Cedex, France
E-mail address: contact@synchronized.tv
Name of publication manager: Guillaume Doret

Amazon Web Services, Shannon Building, Burlington Road, Dublin 4, Dublin, Ireland

“SYNCHRONIZED” are trademarks, registered trademarks of SYNCHRONIZED in France and/or other countries. SYNCHRONIZED’s trademarks may not be used in connection with any product or service that is not SYNCHRONIZED’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SYNCHRONIZED. All other trademarks not owned by SYNCHRONIZED that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SYNCHRONIZED.

One or more patents owned by SYNCHRONIZED or its affiliates may apply to the SYNCHRONIZED Site and to the features and services accessible via the SYNCHRONIZED Site. Portions of the SYNCHRONIZED Site may operate under license of one or more patents.